Empathic Communication 101: Foundational Skills 1. Listen. 2. Echo what you heard. 3. Ask questions. 4. Find things to agree with and points to add. 5. Find things to voice reservations about. Some More Advanced Techniques of Empathic Communication 6. Cultivate an empathic attitude. 7. Find a middle ground between obliviousness and intrusiveness. 8. Practice deflection. 9. Express hopes, fears, regrets, wishes, and worries. 10. Ride the ambivalence seesaw. 11. Acknowledge uncertainty. 12. Don’t arouse other people’s feelings of fraudulence. Conclusion
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